Data Deletion

You can delete the data fashnstack holds about you at any time. There are two ways to do it: clear your generated content yourself from inside the app, or ask us to erase your account and everything tied to it. Both are described below.

1. Clear your store data yourself

If you want to remove the content fashnstack has generated or imported but keep your account, you can do this yourself without contacting us:

1. Sign in at fashnstack.com/dashboard.
2. Open Settings from the sidebar.
3. Scroll to Clear data.
4. Select Clear data, type delete to confirm, and confirm again.

This permanently removes, for the selected store:

• Every generated reel and its script.
• Every generated product shot.
• All imported or fetched catalog products.
• Cached generation results and stored input images.
• All associated media files in our storage.

Your login, billing history, credits, brand kit, and settings are kept, so the account stays usable. To remove those as well, use the request below. Clearing data cannot be undone.

2. Request full account deletion

To erase your account entirely, email founders@fashnstack.com from the address you signed up with, with the subject Data deletion request. Tell us your store name so we can identify the right account.

We will delete:

• Your login account and profile details.
• Your store, its settings, and its brand kit.
• All catalog products, generated shots, reels, and scripts.
• All media files we hold for you.
• Any data received from accounts you connected to fashnstack.

Your subscription is cancelled at the same time, so you are not charged again.

One thing we keep: your email address and name. These stay on our mailing list so we can tell you about the product, and they are not used for anything else. If you would rather not hear from us, use the unsubscribe link at the bottom of any of those emails, which stops them for good. Everything listed above is still deleted either way. If you want your contact details removed as well, say so in your email and we will take care of it.

We confirm by email when it is done. If we cannot verify that the request comes from the account holder, we will ask you to confirm before deleting anything.

3. How long it takes

Clearing your store data yourself takes effect immediately. Deletion requests sent by email are completed within 30 days of us verifying the request, and usually much sooner. Backups are overwritten on a rolling cycle, so a deleted record may persist in an encrypted backup for a short period after it disappears from the Services.

4. What we may keep

A few records outlive the account, and it is worth being specific about which:

• Your email address and name, on our mailing list, as described above.
• A record of emails we have already sent you, including their subject and delivery status.
• Invoices and payment records, where tax and accounting law requires it.
• An internal audit entry showing that an administrator deleted the account, and when.
• If you claimed a discount code, the record that it was claimed, so the same offer cannot be claimed twice. The technical details attached to that claim are removed.
• If you are also an affiliate partner, your partner record and its commission history, which is a separate agreement with its own payment obligations. It is unlinked from your deleted login.

Nothing in this list is used to provide the Services. Records kept for legal reasons are held only for as long as the law requires.

5. Connected accounts

If you connected a Shopify store, disconnecting or uninstalling the fashnstack app stops any further sync. Product data already imported is removed by either route above. Deleting your fashnstack data does not delete anything held in your Shopify account, which stays under your control and Shopify's own terms.

6. Questions

For anything about this page, a request in progress, or the wider policy in our Privacy Policy, contact us at:
founders@fashnstack.com